Payment Policy’s 

Latest Updated: [02/SEP/24]
At Glophins, we value transparency and flexibility in our payment processes to ensure a smooth and trusting relationship with our clients. Our payment policy is structured to reflect this commitment.

One-Time Projects

For one-time projects, We require an advance payment of 30% to 50% of the total project cost. This payment is necessary to allocate resources effectively and ensure the timely commencement of work. This advance not only helps cover initial project expenses but also secures a mutual commitment from both parties.

Monthly Subscription Services

For ongoing monthly services such as SEO, PPC management, social media management/marketing, or website maintenance, etc. we offer two flexible payment options:

1. Monthly Billing in Advance: Clients can opt for monthly billing, with payments made in advance at the beginning of each month.
2. Percentage-Based Payment: Alternatively, clients can choose a percentage-based payment structure. Under this option,
   the client pays 50% of the total monthly subscription upfront. At the end of the subscription month, the client is required to pay the remaining 50% of the previous invoice, along with 50% of the new month’s subscription in advance.
   Example: If the total monthly subscription is $100, the client pays $50 upfront. After the month ends, the client pays the remaining $50 of the previous invoice and $50 in advance for the next month.

Transparency

We are committed to clear communication. All prepayment terms will be thoroughly discussed with clients during the consultation phase and clearly outlined in our agreements. This transparency ensures that there are no surprises and that both parties have a mutual understanding of the financial arrangements.

Payment Enforcement and Asset Protection

Policy on Non-Payment of Invoices: If a client fails to pay the invoice as agreed, Glophins reserves the right to freeze the assets we have worked on. This is necessary to protect our work. In such cases, the client will not be eligible for a refund of any advance payments, and the project will be considered closed.

Flexibility

Understanding that each client’s needs and comfort levels vary, we are open to discussing and negotiating payment terms. Our goal is to build confidence and ensure a positive working relationship, so we are flexible and accommodating to meet our clients’ preferences.

Refund Policy’s 

At Glophins, we are committed to delivering the highest quality digital marketing services. We understand that there may be occasions when you need to request a refund. Our Refund Policy is designed to be fair and transparent, ensuring a positive experience for our clients.

Refund Eligibility

1. Service Dissatisfaction: If you are not satisfied with our service, you may withhold payment until your concerns are addressed. However, you cannot close the project without paying the full invoice. If you attempt to close the project without full payment, we reserve the right to freeze your assets until the payment is cleared.
2. Non-Delivery of Services: If we fail to deliver the agreed-upon services, you may request a full refund, including the advance payment.

Non-Refundable Services

1. Media Purchases: Third-party media purchase amounts are non-refundable.
2. Customized Solutions: Due to the nature of customized digital marketing strategies, refunds for these services will be considered on a case-by-case basis.
3. Third-Party Services: Refunds for third-party services (such as hosting, domain registration, media buying etc.) are subject to the terms and conditions of the respective third-party providers and may not be refundable by Glophins.
4. Force Majeure: Refunds will not be issued for delays or non-delivery of services caused by circumstances beyond our control, including natural disasters, acts of war, technical failures, or governmental activities.

Process for Requesting a Refund

Submit a Request: To request a refund, please contact us at refund@glophins.com with the following information:

• Your name
• Contact number
• Invoice number
• Detailed reason for the refund request

Review and Response: Our team will review your request within 3 to 7 business days and respond with a decision. We may ask for additional information or clarification during this process.

Approval and Issuance of Refunds

1. Approval: If your refund request is approved, we will notify you via email. The refund will be processed using the original payment method within 10 business days.
2. Partial Refunds: In some cases, partial refunds may be issued based on the amount of work completed and delivered.